Questions and answers
Key information about PIPE-TUNES, licensing, payment and the hardware USB key.
How does PIPE-TUNES work?
The Download section provides PIPE-TUNES documentation describing the installation and basic operation of the program.
What are the limitations of the PIPE-TUNES demo?
The demo is fully functional, but the rod length is replaced with a random dimension in the final calculation. This restriction does not apply to the purchased version of PIPE-TUNES.
How does the full version work, and can I use it on more than one PC?
The purchased full version requires the hardware USB key to be connected to the PC. PIPE-TUNES may be used on a maximum of two computers with one hardware key. Use on more than two computers requires an additional licence (multi-licence).
Do I buy PIPE-TUNES once, or must I renew the licence?
Each licence is permanent and has no time limit or recurring costs.
How can I obtain a multi-licence?
Please contact us if you are interested in a multi-licence.
Can I pay in another way than through the payment gateway?
Payment via PayPal is available on request. Alternatively, send us your billing details by email and we will issue a PDF invoice.
What happens after I pay for the licence?
After payment, we will promptly send you the original hardware USB key and the invoice by registered post, usually within 24 hours on business days.
My hardware USB key has been damaged. What should I do?
Return the USB key to our address by post. After repair or replacement, we will send it back for a handling fee.
Can PIPE-TUNES work with area measurements?
No. PIPE-TUNES works only with length measurements.
