Questions and answers
Licence
How do I activate my licence?
In the program, open Info → Licence, paste the licence key from your e-mail and click Activate. The program briefly connects to the server and the licence is active. After that, no internet connection is needed.
What if the computer has no internet connection?
The program displays a computer code. Enter it on our website together with your licence key (from your mobile phone, for example) and download a licence file, which you then open in the program.
Can I use the program at work and at home?
Yes. One licence is valid for 1 computer. For a second computer (at home, for example) you can buy an additional licence at the reduced price of €99 excl. VAT.
Can I transfer the licence to another computer?
Yes – when you replace a computer, twice a year free of charge. Deactivate the licence on the old computer and enter the same key on the new one. If the computer has broken down and deactivation was not possible, please contact us.
Is the licence perpetual?
Yes. You pay once and use the program for good. For the first 12 months you also receive new versions; after that, you can subscribe to them with annual maintenance for €34 excl. VAT per licence.
What happens if I do not renew maintenance?
The program keeps working in the version you were entitled to. You can get a newer version later with an upgrade for €99 excl. VAT, which includes another year of updates.
Several people in our company work with the program at the same time.
You need one licence per computer. Each additional licence in the same company costs €99 excl. VAT, and a pack of 5 licences costs €449 excl. VAT. For larger numbers, please contact us.
Trial version
What are the limitations of the trial version?
For the first 30 days, none. After that, the program switches to demo mode: it keeps working, but the optimisation calculates with a different bar length from the one you entered, so the result cannot be used in production.
Will I lose the jobs from the trial version?
No. Once you enter the licence key, everything stays as it was – jobs, stock and settings.
Version 1.3.4
Can I use 1.3.4 and 2.0 at the same time?
Yes. Version 2.0 is installed separately and does not affect version 1.3.4. Version 1.3.4 continues to work with its USB dongle.
Will 2.0 take over my settings?
Yes. The first time it starts, it reads the bar length, kerf, waste threshold and language from version 1.3.4.
How much does the upgrade cost?
Until 31 January 2027, €79 for the first licence and €49 for each additional one; from 1 February 2027, €99 and €69. Prices exclude VAT.
Payment and program
How can I pay?
By card in the online shop – the licence key arrives by e-mail within a few minutes. Or by invoice – once payment is received, we send you the key by e-mail.
Does Pipe-tunes also handle sheet material (panels, sheet metal)?
No. Pipe-tunes optimises the cutting of linear materials – bars, tubes and profiles.
Where can I find the user guide?
The documentation is available in the Download section and in the program under the Info menu.